Frequently Asked Questions
📦 Order and delivery
What are the delivery times?
Our products are made to order to guarantee freshness and reduce waste. Delivery times vary depending on the product:
- Unframed posters : 3-5 business days (production) + 2-4 days (delivery)
- Framed posters : 5-7 business days (production) + 2-4 days (delivery)
- Textiles and mugs : 4-6 working days (production) + 2-4 days (delivery)
You will receive an email with your tracking number as soon as your order is shipped.
Do you deliver outside of France?
Yes! We deliver throughout Europe. Shipping costs are calculated automatically at checkout based on your destination. For deliveries outside the EU, customs fees may apply.
What are the delivery charges?
Shipping costs vary depending on the weight and destination of your order. They are clearly displayed before you confirm your order. We regularly offer free shipping deals, so sign up for our newsletter to stay informed!
How can I track my order?
As soon as your order is shipped, you'll receive an email with your tracking number. You can click the link to track your package in real time. If you can't find it, check your spam folder or contact us.
🎨 Products and quality
What poster formats do you offer?
Our posters are available in 50 × 70 cm (most requested format) with exceptions.
The exact dimensions are always indicated on each product page.
What type of paper are the posters printed on?
We use premium 200gsm FSC-certified, matte, acid-free paper . This museum-quality paper guarantees vibrant colors and excellent durability. Our prints are produced with high-quality inks for optimal results.
Are the posters sold framed?
We offer both options:
- Posters only : delivered rolled in a protective cardboard tube
- Framed posters : with a wooden or aluminum frame depending on the model, ready to hang
Carefully check the option selected on the product page before ordering.
Will the colors be the same as on the screen?
We do our best to ensure the photos are true to life. However, colors may vary slightly depending on your screen. Our prints are calibrated for optimal results and to accurately represent the images shown.
💳 Payment
What payment methods do you accept?
We accept the following payment methods:
- Bank cards (Visa, Mastercard, American Express)
- PayPal
- Google Pay
- Shop Pay
All payments are 100% secure and encrypted.
Are my bank details secure?
Absolutely. We use the secure Shopify Payments system. Your bank details are encrypted and we never have access to them. All our payments comply with PCI-DSS standards.
↩️ Returns and exchanges
Can I return a product?
Yes! You have 14 days after receipt to change your mind (legal right of withdrawal). The product must be returned in its original packaging, unused and in perfect condition.
Important : Personalized or custom-made products cannot be returned, except in the case of a manufacturing defect.
How do I make a return?
It's simple:
- Contact us by email at Studioretropop@bbox.fr , indicating your order number.
- We confirm the return address.
- Return the product in its original packaging
- Upon receipt, we will process the refund within 5-7 business days.
Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.
What should I do if my product arrives damaged?
We pack every order carefully, but accidents can happen. If your product arrives damaged:
- Take photos of the package and the damaged product
- Contact us within 48 hours of receipt
- We offer you a replacement or a full refund.
Do you offer exchanges?
We don't currently handle direct exchanges. If you'd like a different product, you can return your order and place a new order for the desired item.
🌱 Commitment and sustainability
Are your products eco-friendly?
Yes! We are committed to more sustainable production:
- FSC-certified paper sourced from sustainably managed forests
- Print on demand to avoid waste and overstocking
- Recyclable packaging and reusable cardboard tubes
- Local production partners in Europe to reduce carbon footprint
📞 Contact and support
How can I contact you?
Our team is here for you:
- Email : Studioretropop@bbox.fr (response within 24-48 hours)
- Contact form : available on our Contact page
We respond from Monday to Friday, from 9am to 6pm (Paris time).
I did not receive my confirmation email.
First, check your spam or junk mail folder. If you don't find anything, contact us using the email address you used when placing your order, and we will resend the confirmation.
Can I modify my order after it has been validated?
Contact us as soon as possible! If production hasn't started yet, we can modify or cancel your order. Once production begins, unfortunately, it will no longer be possible to make any changes.
Can't find the answer to your question?
Don't hesitate to contact us, we'd be happy to help! 💌